Terms of Service

Eco-Friendly Products

Select eco-friendly products are available upon request!

 

Flat Prices

All prices are flat rates based on how long it takes to clean the 95% of our homes. Most of our cleanings are completed well before the maximum time limit. However, some homes require extra attention to provide a complete cleaning service. The rates for a standard cleaning of a home are based on the following assumptions of maximum cleaning time for a one person team.

Home SizeTime Limit
Studio2.5 hours
One Bedroom3.0 hours
Two Bedrooms3.5 hours
Three Bedrooms4.0 hours
Four Bedrooms4.5 hours
Five Bedrooms5.0 hours
Six Bedrooms5.5 hours

 

Satisfaction Guarantee

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. We do not do refunds, only recleans!

Mythical Maids has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we come out and re-clean the area in question. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. Mythical Maids will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For vacation rental/property managers, Mythical Maids is not responsible for loss of revenue from potential guests – we offer cleaning services and will re-clean OR refund the cleaning if there is a problem…we have no control over how you handle your guests.

 

Solicitation Fee

If you decide to solicit a cleaner for work outside of the company, you agree to a $2500.00 finder’s fee to be paid within one week of solicitation.
 

Appointment Arrival Time Windows

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of 1 hour, such as between 9am – 10am or 10am – 11am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

 

Lifting

We love our crews and want to watch out for their safety, so they do not use tall ladders or move any heavy furniture. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

 

Tipping

Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!

 

Pets and Minors

While the crews will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

 

Lock Outs

The cancellation fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.

 

Late Cancellations

Any appointment cancelled less than 48 hours before the cleaning will be subject to a 50% cancellation fee. Rescheduling less than 48 hours before the cleaning will incur a 25% fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client for the cleaning job.

 

Changes To Requested Services

Any changes to the Service to be provided must be agreed by Mythical Maids prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office.

 

Job Quotations

The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by Mythical Maids is an estimate only based on Mythical Maids’s experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Mythical Maids (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), Mythical Maids will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

 

Payment Terms

The Customer agrees to pay the price quoted by Mythical Maids in full prior to the Service Time, unless otherwise agreed in advance with Mythical Maids. If no payment has been made by the Service Time, Mythical Maids will use reasonable endeavors to contact the Customer for payment. In the event that Mythical Maids cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees. Payments may be made via credit card.

 

Termination

This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Mythical Maids may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

 

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will advise Mythical Maids prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

 

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by Mythical Maids for the purpose of providing the Service. We hate spam too, so Mythical Maids agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Mythical Maids will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.