How does the online booking work?
Glad you asked! Simply visit our booking page from your computer, iPad, or mobile phone and fill out your address, preferred time and date, and method of payment… and click submit!
We’ll send a second email with a confirmation of your selected time and date or offer you some alternative times. Bookings made for the same day or less than 48 hours are not guaranteed service, but we will do our best to squeeze you in or offer you the next available slot. We are not an on demand service. So for best results, book at least 48 hours in advance. Please note: we ask for payment info on our booking page, but we do not charge your card until your cleaning is complete.
During what times do you clean?
We books cleaning appointments between the hours of 8 am and 4 pm, 7 days a week. To see available times for your preferred date, please see our booking page.
Who provides the cleaning supplies?
We do! We will bring all cleaning supplies and equipment necessary to clean your home. Wherever possible, we use green products, safe for your family and loved ones. If you have a specific product you would like us to use, please let us know and leave it out for the Maidologie cleaning team.
How does the 200% Guarantee work?
We stand behind the quality of our service and want you to be completely satisfied with our work. If you are not happy with our cleaning, we will send out a Maidologie team for a 2nd and free cleaning or offer a partial to full refund. We are about more than just the bottom line at Maidologie.
Are you insured?
Absolutely! We are insured AND bonded. Between that + our 200% Guarantee + our dedication to customer service = you have nothing to worry about, except what day/time you want to book!
What are your current service areas?
We service several cities on the West Coast, including the greater San Francisco Bay Area, Oakland, San Jose, Portland, and Seattle.
Do you do recurring/subscription cleanings?
Of course! In fact, if you book subscription cleanings, we will give you a discount! To book recurring/subscription cleanings, select your frequency at checkout. You only need to book the first cleaning. After that, your next cleaning will be booked automatically for as long as you like.
Will I get the same cleaner each time?
We understand the tremendous convenience of dealing with the same cleaner at each cleaning. To that end, reoccuring/subscription cleanings will see the same cleaner each time. We also try to assign one time cleanings that are not regular, but booked every so often to the same, preferred cleaner.
How long will my cleaning take?
We estimate 1.5 hours x number of bedrooms for a regular cleaning. A deeper cleaning will take longer, depending on the condition of the home.
Do I have to be home for the whole cleaning appointment?
Absolutely not! You can either stick around and Maidologie’s 1-2 person cleaning team will clean your home quietly and inconspicuously. You can also head out after our team arrives and run errands. Or leave us a key under the mat, in the mailbox, or front desk, and come back to a home that will be as clean as new. Our Maidologie cleaning teams are thoroughly background checked and have several years of experience in the industry, and we follow the same checklist of areas to clean whether or not you are home.
Are all the extras included in the deep or the move/in out cleanings?
When we first launched, we bundled all of the extras in the move in/out cleanings. Then we realized that many of the homes we were cleaning did not have all appliances in the home. Since then, we have broken down the big package into each of the single services. The move in/out cleanings no longer include all of the extras. Now you can customize your cleaning by move out + specific service as according to your needs!
I need a service that is not on your list of add-ons. Can you cater to my specific needs?
We create specific plans for our clients all the time. Our add-ons are our most popular requests, but we also offer an array of house cleaning services that are unique to each client. Please drop us a quick note (using the chat box in the bottom right) with some details about what you are looking for, and we will get back to you immediately.
I have a home that needs a deep clean. I also have __#__ cats, __#__ dogs, and __#__ house pets that shed hair. Can I book the deep clean?
Usually a deep clean will suffice for homes with pet hair. However, if your home takes longer to clean than the expected number of man hours for a deep clean, you will see an added fee to your final total. Not to worry, we only have a handful of these types of cleanings each month.
I need to have a home cleaned that hasn’t been cleaned in many many months and is absolutely filthy. Are you equipped to deal with it?
We can certainly bring the home out of under all its filth and grime, and make it livable again. However, our deep cleaning prices are not meant for homes that have not been cleaned in months. Please drop us a note with the details of your home, and we will create a specific plan for you.
Can I buy a cleaning service gift card for a loved one?
Want to thank someone, or help new parents or homeowners with a free cleaning service? Or maybe you can’t think of a good birthday/holiday present for that super busy superhero in your life? We are now offering GIFT CARDS!
Still have questions?
Use the blue chat box in the lower right to shoot us a question and we’ll get back to you in minutes!